Shipping policy
E+Vault Shipping Policy
E+Vault is based in Perth, Western Australia. We carefully pack all orders to help ensure your trading cards, sealed TCG products and collectables arrive safely.
Shipping Within Australia
We currently ship orders throughout Australia. Shipping costs are calculated and displayed at checkout unless your order qualifies for free shipping.
Free Shipping
• Sealed products — free shipping on eligible orders of $250 or more.
• Cards & small collectables — free shipping on eligible orders of $150 or more.
Free-shipping eligibility is calculated based on the qualifying products in your order and may exclude oversized, unusually heavy or special-delivery items where clearly stated on the product page.
Processing & Dispatch
We aim to prepare and dispatch in-stock orders within 1–3 business days. During major TCG releases, sales events, market weekends or other high-volume periods, dispatch may take slightly longer.
Once your order has been dispatched, tracking information will be provided where applicable.
Pre-Orders
Products marked as pre-order will display an estimated release or availability date on the product listing where known. Release dates are supplied by manufacturers or distributors and may change.
If an order contains both in-stock and pre-order products, the order may be held until all products are available for dispatch unless otherwise stated or separate shipping arrangements are made.
Packaging & Collectable Condition
We understand that packaging condition can be important to collectors. E+Vault takes reasonable care when packing sealed TCG products, trading cards and collectables for shipment.
Minor manufacturer imperfections to product packaging, shrink-wrap, seals, print alignment or outer packaging can occur and are not necessarily considered shipping damage or a product fault.
Damaged or Incorrect Orders
If your order arrives damaged in transit or you receive an incorrect item, please contact E+Vault as soon as reasonably possible after delivery and include your order number and clear photographs of the item and shipping packaging.
We will assess the issue and provide a remedy where required under the Australian Consumer Law.
Incorrect Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Additional postage costs may apply where an order is returned to us because an incorrect or incomplete address was supplied.
Delivery Delays & Lost Parcels
Delivery estimates provided by shipping carriers are estimates only. Once an order has been dispatched, delays may occur that are outside E+Vault's reasonable control.
If tracking indicates an unusual delay or you believe your parcel may be lost, please contact us so we can assist with an enquiry with the carrier.
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.