Refund policy
E+Vault Returns & Refund Policy
At E+Vault, we take care in selecting, storing and packing our trading cards, sealed TCG products, collectables and accessories. Please review the following policy before purchasing.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). You are entitled to remedies where goods are faulty, damaged, not as described, or otherwise fail to meet a consumer guarantee.
Change of Mind
E+Vault does not generally offer refunds or exchanges for change of mind. Please review product descriptions, photographs, prices and product details carefully before purchasing.
Sealed TCG Products
Sealed trading card products must remain factory sealed and in their original condition to be considered for any return that E+Vault agrees to accept outside your rights under the ACL.
Minor variations in factory wrapping, packaging, print alignment, shrink-wrap seams or other manufacturer packaging characteristics can occur and do not necessarily indicate that a product is faulty.
Once a sealed TCG product has been opened, we generally cannot accept a change-of-mind return. This does not affect your rights under the ACL.
Single Trading Cards
We aim to provide clear photographs and descriptions of individual cards. Unless specifically stated otherwise, raw cards are not guaranteed to achieve any particular grading-company grade.
Card condition can be subjective. Customers should review the available photographs and description carefully before purchasing. If you would like additional photographs or information about a higher-value card, please contact us before purchasing.
Collectables & Figures
Collectable packaging can form part of the collectable item. Minor manufacturer variations may occur. Where an item has known significant packaging damage, we will aim to disclose this in the product listing.
Accessories
Unused accessories that E+Vault agrees to accept for return must be unopened, unused and in their original saleable packaging unless the product is faulty or your rights under the ACL otherwise apply.
Incorrect, Faulty or Damaged Orders
If your order arrives damaged, contains an incorrect item, or you believe an item is faulty or materially different from its description, please contact E+Vault as soon as reasonably possible after delivery.
Please include your order number, a description of the issue, and clear photographs of the product and relevant packaging where appropriate. Please retain the item and packaging while we assess the issue.
Pre-orders
Pre-order products are specifically reserved for customers based on expected supplier allocation. Any specific cancellation terms applying to a pre-order will be disclosed at the time of purchase. Supplier release dates and allocation can change, and estimated release dates are not guaranteed unless expressly stated.
Any pre-order cancellation conditions do not limit rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Refunds
Where a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Contact Us
For return or refund enquiries, contact:
E+Vault
Perth, Western Australia
eadesvault@gmail.com